More information about our privacy policy. June 2019 version.
Who are we
Our website adress is: https://www.ibbeldibbel.nl and we are located at Wilhelminalaan 23 in Thorn. Ibbel Dibbel is a trade name of DMG vof, also located at the same address. Our Chamber of Commerce number is 62237322 and our VAT number is NL854720625B01.
What personal information we collect and why we collect it
The data we collect is personal data such as name, email address, personal account preferences, and transactions such as purchases. The data regarding sales and correspondence conducted are stored by us in our database. This information is required for our business operations and obligations to the tax authorities. When you register for our newsletter, we store your name and e-mail address in our database. You can always unsubscribe via a link in the email.
Reactions
When a visitor leaves a comment on the site, we collect the information shown in the response form, the visitor’s IP address, and the browser user agent to help detect spam.
Contact forms
When you submit a contact form, we will save your details (your name, e-mail address and your sent response) for replying to your response and for providing service. Your submitted information will not be used for marketing purposes.
Cookies
This site is built in WordPress. This is an overview of the cookies used by WordPress as standard:
When you leave a comment on our site, you can indicate whether your name, your e-mail address and website may be stored in a cookie. We do this for your convenience so that you do not have to enter this information again for a new response. These cookies are valid for one year.
If you visit our login page, we will store a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal information and is deleted as soon as you close your browser.
As soon as you log in, we will store some cookies in connection with your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options for 1 year. If you select “Remember me”, your login will be saved for 2 weeks. As soon as you log out of your account, login cookies are deleted.
When you change or publish a message, an additional cookie is stored by your browser. This cookie does not contain any personal data and only contains the post ID of the item that you have edited. This cookie expired after a day.
In addition, we use Facebook and Google pixels to gain insight into the number of visitors, the effectiveness of any advertising campaigns and the functionality of the various parts of the website.
Embedded content from other websites
Messages on this site may contain embedded (embedded) content (for example, videos, images, messages, etc.). Embedded content from other websites behaves exactly the same as if the visitor had visited this other website.
These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with this embedded content, including the interaction with embedded content if you have an account and are logged into that website.
Analytics
We use pixels from Facebook (https://www.facebook.com/about/privacy/) and Google (https://policies.google.com/privacy?hl=en). We also use the MonsterInsights plug-ins (https://www.monsterinsights.com/privacy-policy/) and JetPack (https://jetpack.com/support/privacy/).
With whom we share your data
Our database is in the cloud at YouBaze. The server on which the data is stored is our own dedicated server, hosted by TransIP (https://www.transip.nl/legal-and-security/privacy-policy/).
How long we keep your data
Contact form data is kept for six months, statistics for one year and customer purchases for ten years.
What rights you have over your data
You can request that all personal information that we hold about you be deleted. This does not contain any data that we are required to keep for administrative, legal or security purposes.
Your contact information
If you have any questions about your privacy, you can ask them via the contact form https://www.ibbeldibbel.nl/contact/.
How we protect your data
Access to our data is secured with two-factor authentication.
WPML
We use the WordPress plug-in WPML to display the site in both Dutch and English. WPML uses cookies to identify the current language of the user, the last visited language and the language of users who have registered. No data from the user will be shared.
WooCommerce
This website contains a webshop. This runs under WooCommerce, a plug-in for WordPress. When you buy and pay for something, we collect information about you.
What we collect and store
When you visit our site, we collect the following information:
- Products viewed by you: for example, we use this data to show you products that you have recently viewed
- Location, IP address and browser type: we use this data to calculate tax surcharges and shipping costs
- Shipping address: we ask you to enter this information so that we can, for example, calculate shipping costs before you place an order and then send the order to you!
We also use cookies to store products in your shopping cart while browsing our site.
When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, e-mail address, phone number, credit card / payment information, and optional account information, such as a username and password. We use this information for the following purposes:
- To send you information about your account and order
- To respond to your requests, including refunds and complaints
- To process payments and prevent fraud
- To set up your account for our store
- To meet legal obligations, such as calculating tax
- To improve our range of products
- To send marketing messages to you if you choose
If you create an account, your name, address, e-mail address and telephone number are used to automatically fill in the checkout data for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it. For example, we store order information for 10 years for tax and accounting purposes. This information includes your name, e-mail address, and billing and shipping address.
We will also save comments or reviews if you leave them.
Which of our team has access
Members of our team have access to the information that you have provided to us. Such as, for example:
• Order information, such as the products purchased, the date of purchase and the delivery address, and
• Customer information, such as your name, e-mail address, shipping and payment information.
Our team members have access to this information to complete orders, process, make refunds and to support you.
Payments
For payments, we use the services of MultiSafePay (https://www.multisafepay.com/en/privacy policy/). We ourselves do not have access to and receive no data from bank account or credit card.
